About the Brand & Founder

• Who is Ana, and what inspired her to start Ana’s Apothecary?

Ana’s Apothecary began as a family tradition—a mother and her two daughters handcrafting natural soaps and wellness products at home. What started as a creative ritual grew into a mission to offer plant-based alternatives that nourish both body and soul.

Today, the business is led by Ana Castillo Jiménez in Minneapolis, who carries forward her family’s legacy with deep respect for nature, intuition, and transformative self-care.

• How does Ana’s scientific background influence her products?

Ana’s academic training in molecular biology and her understanding of how chemicals impact our bodies and the environment play a key role in her formulations. She combines scientific knowledge with natural ingredients, ensuring every product is safe, effective, gentle, and aligned with holistic well-being. Her approach blends science and intuition—a balance of research-backed insight and ancestral wisdom.

• What values guide the creation of these plant-powered self-care products?

Our work is rooted in intention, nature, and the belief that self-care is an act of connection—to Earth, to our ancestors, and to ourselves. We craft plant-based, cruelty-free, palm-free, vegan products using pure botanicals, essential oils, and minerals—never fillers, artificial dyes, or synthetic fragrances. Every product is designed to honor your body, awaken your senses, and turn everyday moments into meaningful rituals.

Products & Usage

• How do I know which product is right for me?

Each blend is created with a specific intention—whether grounding, uplifting, soothing, or energizing. Be sure to check out the product descriptions for details. If you need help choosing, you’re always welcome to contact us or visit our shop in person for personalized recommendations based on your preferences, lifestyle, and self-care needs.

• Are your products suitable for sensitive skin?

Yes. Our formulas are plant-based and free from harsh chemicals, synthetic fragrances, and artificial dyes. While many customers with sensitive skin love our products, we always recommend patch testing and reaching out with any concerns so we can help guide you toward gentle options.

• What ingredients do you use, and where do they come from?

We use pure essential oils, botanicals, plant oils, and mineral-rich ingredients sourced with intention and sustainability in mind. All products are vegan, palm-free, cruelty-free, and formulated without fillers or unnecessary additives. We trust the natural wisdom of plants to nurture you deeply yet gently.

• Do your products come with guidance on how to use them in a self-care ritual?

Yes. Each product is designed as an invitation to slow down and reconnect. Our product descriptions, social content, and in-store conversations often include ideas for mindful rituals. If you're looking for specific suggestions, we’re always happy to share guidance tailored to your needs.

Custom & Bulk Orders

• Do you offer custom-blended products?

Absolutely. Custom creations are one of our specialties. Whether you need a unique scent, a personalized blend, or a product crafted for a special intention, we can design something just for you.

• What types of custom items can I request? Can I request specific scents or ingredients?

Yes—you can choose product types (such as oils, soaps, perfumes, or body blends) and request specific botanicals, essential oils, or energetic intentions. We love helping customers create meaningful, personalized items.

• Do you offer bulk orders for events, gifts, or client appreciation?

Yes! Bulk orders are perfect for weddings, team gifts, retreats, corporate appreciation, or special celebrations.

• How far in advance should I place a custom or bulk order?

(Example answer) We recommend contacting us at least 2–6 weeks in advance, depending on the size and type of order. This gives us time to source ingredients, blend with intention, and craft each item with care. Reach out via our contact form for specifics regarding your order.

• Do you wholesale your products to shops or boutiques?

Yes—we welcome wholesale inquiries. If you’re interested in carrying Ana’s Apothecary, please fill out our contact form or send an inquiry to hello@anasapothecary.com, and we’ll be happy to share details.

Events, Classes & Community

• Do you teach classes or workshops? If so, what types?

Yes. We periodically offer classes and experiences centered around aromatherapy, self-care rituals, and soapmaking. These workshops create space for creativity, connection, and sensory exploration.

• Where can I find you at local maker or wellness events? How can I stay informed about upcoming events or markets?

We participate in markets and pop-ups throughout Minneapolis and the Twin Cities. Follow us on Instagram and sign up for our newsletter to be the first to know. We also regularly update our Events page.

• Do you offer private classes or group experiences?

Yes—private sessions are available for birthdays, team-building events, bridal gatherings, and more. Fill out our contact form to inquire about availability and customization.

Shipping, Fulfillment & Returns

• How long will it take to receive my order?

Orders are typically processed and shipped within a few business days. Shipping times may vary depending on carrier services.

• Do you offer free shipping, and what is the minimum purchase?

Yes—we offer free shipping on orders of $50 or more.

• What should I do if my package arrives damaged?

Please email us at Returns@AnasApothecary.com with your order details and a photo of the damaged item. We’ll take care of you as soon as we step away from the lab.

• What is your return or refund policy?

You may return unopened, unused items within 7 days of receiving them. Refunds are issued once products are returned in their original packaging. Some items—such as personalized products or items unsealed for hygiene reasons—cannot be returned. Please refer to our full policy or reach out with questions.

Returns & Refunds Policy

You are entitled to cancel your order within 7 days, provided the item has not shipped.

The deadline for returning an order is 7 days from the date you received the goods, or from the date on which a third party you have appointed, who is not the carrier, takes possession of the delivered product. Products must be unopened or unused.

To exercise your right to cancel or return, you must inform us of your decision by a clear statement.

You can inform us of your decision by e-mail, Returns@AnasApothecary.com

We will reimburse you no later than 30 days after we receive the returned goods. We will use the same payment method you used for the order, and you will not incur any fees for this reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

The following goods cannot be returned:

• Goods made to your specifications or clearly personalized.

• Goods which, according to their nature, are not suitable to be returned, for example, goods which deteriorate rapidly or where the date of expiry is over.

• Goods that are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery.

• Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

651 Nicollet Mall, #213, Minneapolis, MN

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of the return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at Returns@AnasApothecary.com